Refund policy

Refund & Return Policy

At EverEssentials, your satisfaction means everything to us, and we want you to love your order. As a general rule, we don’t accept returns or exchanges unless an item arrives damaged, defective, or incorrect. That said, we know every situation is different — we review each request individually, and in some cases we’re happy to offer a full refund.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives. If anything is damaged, defective, or not what you ordered, contact us within 7 days of delivery.

To be eligible for a resolution, please include:

• Clear photo or video proof of the damage or defect
• Your order number

Email us at customersupport@everessentialproducts.com to get started — we're happy to help.

How We Make It Right

Once your claim is reviewed and approved:

• You won't need to send the item back
• Depending on the situation, we may offer a replacement, store credit, a partial refund (up to 50%), or in some cases a full refund
• All refunds are issued at our discretion after review

Please note: to keep things fair for everyone, claims submitted after 7 days or without proof cannot be accepted.

Non-Returnable Items

We're unable to accept returns or offer refunds for:

• Change of mind (buyer's remorse)
• Wrong size or color selected
• Sale or promotional items
• Gift cards
• Orders delayed by shipping carriers, weather, or holidays

Shipping Delays

Shipping times are estimates and can be affected by carrier delays, weather, or busy seasons. Shipping delays alone are not grounds for a refund.

Refund Processing

Approved refunds are sent to your original payment method within 10 business days. Depending on your bank or card provider, it may take a little longer to appear.

If it's been more than 15 business days since your refund was approved, please reach out to us at customersupport@everessentialproducts.com and we'll look into it right away.